Terms and Conditions

Service scope

These terms apply to every booking with Capital City Movers SLC Ltd. Co. (“Capital City Movers,” “we,” or “us”). By booking with us, you agree to them.

We provide professional moving labor. Our crews handle loading, unloading, in-home moving, rearranging, and assembly and disassembly. Our crews do not drive or operate vehicles. When a job needs a truck, you can choose one of the three truck options under Trucks and transportation.

Booking, quotes, and deposit

Booking starts with the quote form on our website. The price shown at the end of the form is an estimate. After you submit your request, we review the details. If we accept the job, we confirm your final total and email you a contract and a request for your deposit. Your booking is not confirmed, and no crew is assigned, until we have accepted your request and received your deposit.

A $120 booking deposit reserves your crew, your time slot, and your service date. The deposit is applied toward your final invoice. If your job total is less than the deposit, the difference is not refunded. Deposits are non-refundable under normal circumstances. A deposit may be partially refunded or transferred only when you give us at least 48 hours notice, as described under Cancellation and rescheduling.

Trucks and transportation

If your job needs a truck, choose one of the available options when you request your quote. The partner truck option is coming soon.

Bring your own truck. No truck fee. You supply your own vehicle, a rental, or a moving container. Our crew loads and unloads it.

We book a rental for you. No booking fee. We reserve a rental truck in your name for your move date. You pick up and drive the truck, and you pay the rental company directly. The rental company’s terms apply to the rental.

Partner truck (coming soon): $200 flat. One of our verified partner companies brings and drives the truck for your move. Driver, fuel, and mileage are included for moves within the Salt Lake City metro. Park City partner truck service is $325 flat (see Park City and outside-metro jobs).

Partner companies operate under their own business, insurance, and DOT authority. We ask every partner on our verified list to carry appropriate insurance, such as general liability, commercial auto, and cargo coverage, and to share a current certificate of insurance with us.

Capital City Movers does not own, operate, drive, or take custody of any vehicle used for transportation. Transportation liability rests with the party providing the vehicle, whether that is you, your rental company, or a partner company.

Park City and outside-metro jobs

We serve Park City at our standard hourly rate, plus a flat travel fee for the drive.

Property and short-term rental management companies that book 4 or more Park City jobs a season may qualify for a reduced or waived travel fee under a seasonal agreement.

Jobs outside the Salt Lake City metro and Park City are quoted case by case.

Winter weather. Snow and road closures on I-80 can delay arrival. If weather affects your move, we will contact you to confirm a new start time. Weather-related delays are not treated as a cancellation by either party.

Rates and add-on fees

Our base rate is $120 per hour for a crew of 2 movers, with a 2-hour minimum. The following flat add-on fees apply when your job needs them, and they appear on your quote.

Apartment resident codes. Communities that sign up with us receive a resident code worth $25 off one move. A code can be used once per move, cannot be combined with any other code or discount, and is available only to residents of signed-up communities. Enter the code on the quote form, and we apply the discount when we confirm your final total.

Large and specialty items

Large household items are part of our standard labor service and are included in your hourly rate. This includes appliances such as refrigerators, washers, dryers, dishwashers, stoves, and freezers, as well as large TVs, sectionals, marble and stone tables, large dressers, and armoires.

Specialty items, such as treadmills, ellipticals, weight machines, and similar workout equipment, need extra handling and must be disclosed before the job. Each specialty item carries the $50 specialty item fee.

Safes are specialty items. We accept them case by case, depending on the size, weight, and access conditions of the job, so please tell us about any safe when you request your quote. We will let you know whether we can take the job before we accept your booking. We do not move pianos.

Equipment, packing, and materials

We provide the following equipment at no additional charge on every job: a dolly, an appliance dolly, moving blankets, ratchet straps, a tool kit, gloves, and floor runners when available.

Packing labor is included in your hourly rate. This covers taping boxes, securing items, applying shrink wrap, and preparing items for safe loading. You can supply your own tape, shrink wrap, and packing materials, or use ours for the $20 materials fee. Blankets and equipment are always included.

Customer responsibilities

You agree to provide a safe working environment and to make sure pathways, stairs, and entryways are clear. If you live in an apartment or managed building, you are responsible for reserving elevators and loading areas required by your building. If you use your own vehicle or a rental, it must be suitable for the items being moved, and you are responsible for securing your items properly during transport. Please tell our movers about fragile, high-value, or specialty items before work begins. You, or an authorized representative, must be present on site during the job.

Scheduling and same-day bookings

Our crews are on site from 8:00 AM to 6:00 PM. A 2-hour minimum applies to every Salt Lake City metro booking, and a 3-hour minimum applies to Park City. Our last job of the day starts at 3:00 PM.

Bookings made within 48 hours of the service date may incur the $200 same-day or emergency booking fee. This fee protects our schedule and ensures crew availability. Same-day bookings must be made by 12:00 PM.

Cancellation and rescheduling

To cancel or reschedule, notify us at least 48 hours in advance. With 48 or more hours notice, we may grant a partial deposit refund or transfer your deposit to a new date, subject to availability, at our discretion. One deposit transfer is permitted.

With less than 48 hours notice, your deposit is forfeited and no refund or transfer is available. Same-day cancellations and no-shows forfeit the deposit in full, and additional fees may apply for lost crew time.

Payment terms

Payment is due at the end of the job and must be completed before the crew leaves the job site. We accept card and cash payments. Cash must be exact change.

Liability

Capital City Movers is not liable for damage to items inside customer-provided, rental, or partner-provided vehicles, damage resulting from improper packing by the customer, pre-existing damage, items not disclosed as fragile or high-value, or damage caused by unsafe conditions at the job site.

Our crews always handle your items with care, but moving carries inherent risks, which you acknowledge by booking.

Reporting damage

If you believe our crew damaged an item or property, tell the crew lead before they leave if you can. Then email ischrubb@capitalcitymoversslc.com within 48 hours of the job, with photos and a short description. We will review every report and respond within 3 business days.

Questions

Questions about these terms? Email us at ischrubb@capitalcitymoversslc.com or call (385) 355-1367.